She can’t fight, as he is much bigger and stronger. She can’t flee, as it’s her home and she has nowhere else to go. So the only option is freeze — think of a deer in the headlights, muscles quivering with tension but frozen in terror. That’s what happens to us when our freeze response is triggered.
How maladaptive schemas sap your strength
If this happens over and over — as it did for many of my clients — we develop those schemas I mentioned earlier. But these are not helpful schemas, they are what we call ‘early maladaptive schemas’, in this context maladaptive meaning unhelpful.
That poor little girl will probably develop a Subjugation schema, which makes her feel powerless, subjugating her own needs, wants and desires to strong, dominant people like her dad. She may also develop a Mistrust/Abuse schema because she was verbally and emotionally abused throughout her childhood. And maybe a Vulnerability schema, because she feels vulnerable and under threat in the world.
As an adult, these schemas fire up whenever she feels stressed and threatened by someone who reminds her of her angry, bullying dad. She will probably be especially triggered by male authority figures, so a nasty male boss will be like Kryptonite for her. And when those schemas get triggered, she feels intense emotions like anxiety, bodily sensations like a plunging in her stomach, breathlessness and a racing heart.
Even though she is a smart, capable 40-year-old lawyer, mum, wife and activist, in those moments she is three again, powerless to fight back against the critical, angry man who is shouting her down.
Demystifying assertive communication
Luckily, even if we have experienced a destructive, disempowering childhood, as adults we can learn to heal those schemas and deal with difficult people in a more confident, assertive manner. There is a simple model for having difficult conversations that I have taught to hundreds of clients — and used many times with the challenging folk in my own life. Here’s how it goes.
Let’s say you have a tricky coworker, Nancy. She seems to enjoy putting you down and belittling you in front of colleagues, even though you treat her well and she has no reason to attack you. It’s just how she is with everyone (assuming they let her get away with it). In a meeting, when you presented your idea for boosting sales of a new product, Nancy interrupted you, said it was a stupid idea and would never work.
This was, of course, hurtful and humiliating. For the rest of the meeting, you sat there fuming, angry thoughts and feelings churning away inside you like a toxic cocktail in a blender. Normally, that’s where the anger would stay — eating away at you inside, while you thought of a thousand witty putdowns that remained resolutely unsaid.
But not today. Because yesterday you worked with me on a new way of handling the Nancys of this world — using assertive communication to stand your ground and say what you needed to, even if that led to the conflict you so desperately try to avoid. So after the meeting, you (Sarah) march into Nancy’s office, sit across from her and get assertive.
Sarah: ‘Nancy, can I speak to you about the meeting.’
Nancy: ‘Oh, I don’t have time for that Sarah, I’m swamped!’
S: ‘This will only take a minute (refusing to be dismissed). I just want to tell you that when you interrupted me and shot my idea down like that, I really thought it was rude and disrespectful (step 1). Also, it made me look bad and feel embarrassed in front of the team (step 2). So in future, I would appreciate it if you would let me finish and respond in a more respectful manner (step 3).’
N (looking shocked): ‘Oh… um… well… I didn’t mean to upset you. I just come off a bit snappy sometimes. But your idea was a bit lame…’
S: ‘You are entitled to your opinion, of course. But again, in future, I am asking you not to interrupt me or speak to me in that rude way. Are we clear?’
N: ‘Um… I guess. Sorry.’
S: ‘No problem. I really appreciate your apology.’
Take-home points
Did you notice the way you refused to be dismissed and stuck to your guns? Also, that you used a three-step formula: ‘When you said/did A, I really felt B, and in future, I would appreciate it if you did/didn’t do C’
Simple, no? And that’s the point. When you’re being assertive, keep it short and simple. Don’t be tempted to add lots of words, or dress it up nicely. Be polite but firm. You don’t need to be rude or aggressive. Just say what you need to clearly and directly — that’s incredibly powerful.
And even though there is no guarantee that the other person will respond well, they usually do. Also, remember this isn’t a one-hit scenario. If Nancy does it again in the next meeting, you say the same thing again: ‘Nancy, remember when I asked you…’ Sometimes it takes a few reminders for people to get it, but they eventually do.
So, please do try this at home. Start with someone easy and a minor situation, to practice. Then work your way up to the toughest people, one step at a time. You will be amazed at how effective it is.
Good luck! I hope you enjoy your new superpower — and the newfound strength, confidence and self-worth that will start flourishing every time you use it.
Warm wishes,
Dan